How to give us feedback we act on.

1. What “feedback” means in this policy

In this policy, “feedback” covers information you share with us about:

• Errors, omissions, or confusing language in our articles, tools, or FAQs;
• Accessibility barriers you encounter when using our site;
• Concerns about bias, fairness, or representation in our content or design;
• Patterns you’re seeing with lenders you reached through our platform; and
• Suggestions for topics, features, or improvements that could meaningfully help borrowers.

It does not include:

• Requests for personalized loan advice or rate quotes;
• Complaints that belong directly with a specific lender, servicer, or regulator; or
• Spam, marketing pitches, or irrelevant promotion.

We are not your lender or legal representative. Feedback helps us improve our content and tools; it does not substitute for working directly with lenders or regulators on specific account‑level issues.

2. How to submit feedback

You can share feedback using any of the following paths:

• Email — For most content or tool feedback:
  support@thelendersnetwork.com
• Mail — For formal letters or detailed documentation:
  The Lenders Network
  Attn: Feedback & Editorial
  3131 McKinney Ave, Suite 668
  Dallas, TX 75204
• Phone — To flag urgent issues or accessibility barriers:
  (214) 501‑5382

When you reach out, including the following makes it easier for us to act:

• The URL of the page or tool you’re referencing;
• Exact text, screenshots, or steps that show the issue;
• Why it matters (for example, “this might mislead first‑time buyers” or “this conflicts with agency rules”);
• Any sources or documentation that support your point.

Please avoid including sensitive identifiers (full SSNs, full account numbers, full card numbers) in email or generic contact forms.

3. How we triage and prioritize feedback

We receive more feedback than we can respond to individually, so we rank it based on impact. Roughly, our order of priority is:

• High priority — Issues that may:
  • Lead borrowers to misunderstand major risks or costs;
  • Conflict with laws, regulations, or official program rules;
  • Relate to fair‑lending, discrimination, or serious fairness concerns; or
  • Expose a significant privacy or security risk.
• Medium priority — Issues that:
  • Cause recurring confusion or questions;
  • Reflect patterns of lender behavior our users are experiencing; or
  • Highlight usability problems in our tools and flows.
• Lower priority — Issues that:
  • Come down to tone or stylistic preference;
  • Are extremely specific to one unusual scenario; or
  • Amount to disagreement about a clearly labeled opinion.

We track feedback in internal queues so we can spot patterns over time, even if each individual message doesn’t get a long response.

4. What happens after you submit feedback

Once feedback comes in, our typical process is:

1. Intake and tagging — We log your message and tag it by type (accuracy, UX, fairness, accessibility, lender behavior, etc.).
2. Routing — We route it to one or more of:
   • Editorial team (for content changes);
   • Product/UX (for tool and flow issues);
   • Compliance or legal (for regulatory, fair‑lending, or disclosure concerns); or
   • Partnerships (for patterns related to specific lenders or partners).
3. Review and decision — Relevant teams review the issue, cross‑check sources, and decide whether to:
   • Correct, clarify, or expand existing content;
   • Adjust design or functionality in a future release; or
   • Escalate patterns with a lender or partner for follow‑up.
4. Implementation — For accepted changes, we slot updates into our editorial or product roadmap and release them as capacity and risk justify.

We cannot guarantee an individual response or immediate fix for every piece of feedback. High‑impact issues are prioritized; lower‑impact suggestions may be batched into periodic updates or not adopted.

5. Feedback we’re most likely to act on

In practical terms, the feedback most likely to lead to changes includes:

• Clear, sourced corrections of factual errors or outdated information;
• Evidence‑backed claims that our content conflicts with current rules or program guidelines;
• Specific examples of biased or exclusionary language, imagery, or flows;
• Reports of broken tools, misleading calculator outputs, or confusing UX patterns; and
• Documented patterns of lender behavior that conflict with our stated policies or expectations.

This aligns with our Publishing Principles, Diversity & Inclusion Policy, and Fair Lending Commitment.

6. What we will not do with feedback

Just so expectations are clear, here’s what feedback does not entitle you to:

• We will not edit or remove accurate information solely because it reflects negatively on a lender, product, or strategy.
• We will not override our editorial and ethics standards to satisfy advertising objectives.
• We will not provide individualized loan, investment, tax, or legal advice via feedback channels.
• We will not intervene in disputes between you and a specific lender beyond our role as a comparison site.

For lender‑specific complaints, you may need to work directly with that institution, relevant regulators, or independent advisors.

7. Feedback from lenders and partners

Lenders and partners can and do provide feedback, including:

• Corrections to product details, eligibility rules, or pricing descriptions;
• Concerns about how they are described or compared; and
• Requests for additional context around statistics or examples that involve them.

We handle that feedback under the same basic rules:

• We will correct genuine errors or missing context.
• We will not remove or soften accurate, relevant information just because it is unflattering.
• We will clearly label sponsored content and keep editorial independence for educational pages.

Our Editorial Ethics Policy covers how we handle advertiser pressure and conflicts of interest.

8. Accessibility and accommodation‑related feedback

If your feedback relates to accessibility or your ability to use our site due to a disability or assistive technology, we treat it as high priority. That includes:

• Pages, components, or forms that are not usable with screen readers;
• Insufficient color contrast or text size for practical readability;
• Keyboard navigation issues; and
• Missing alt text or semantic structure for key content.

When you contact us, please describe:

• The device, browser, and assistive technology you’re using (if you’re comfortable sharing);
• The specific page or feature that’s creating a barrier; and
• What you were trying to do when you encountered the issue.

See our Accessibility Statement for more on our goals and how to request reasonable accommodations.

9. Privacy, contact preferences, and do‑not‑contact requests

Feedback channels are not the only way to control how we or participating lenders contact you. To manage contact and privacy:

• Use our Contact Preferences page (where available) to adjust how The Lenders Network and participating lenders reach you.
• Review our Do Not Call Policy to request placement on our internal DNC list.
• Review our Privacy Policy and Cookie Policy to understand how your data is handled.

If you send feedback that includes personal information, we will use it only as needed to review and act on your submission, consistent with our privacy practices.

10. Limitations of this Feedback Policy

This Feedback Policy is meant to be candid about how we operate. It does not:

• Guarantee that every suggestion will be implemented or even acknowledged individually;
• Create a contractual obligation for us to take specific actions on any feedback;
• Replace legal rights you may have under consumer‑protection, fair‑lending, or other laws; or
• Turn us into your agent, advisor, or representative in disputes with third parties.

We value and depend on feedback, but we must balance it against legal requirements, editorial judgment, product constraints, and the needs of all users, not just the loudest voices.

11. Quick summary and how to reach us

In short:

• We welcome specific, constructive feedback on our content, tools, and lender ecosystem.
• We prioritize high‑impact issues related to accuracy, fairness, accessibility, and safety.
• We log and review feedback even when we can’t respond one‑by‑one.
• We do not sell edits or allow advertisers to erase inconvenient truths.

To share feedback:

Email
support@thelendersnetwork.com

Mail
The Lenders Network
Attn: Feedback & Editorial
3131 McKinney Ave, Suite 668
Dallas, TX 75204

Phone
(214) 501‑5382

For ethics‑specific concerns, see our Editorial Ethics Policy. For accessibility concerns, also review our Accessibility Statement.