How to limit calls from us and our partners.

How calls happen in a loan comparison network

The Lenders Network operates a loan comparison platform. We are not a lender, but we help you connect with independent mortgage companies who may be able to serve you. When you provide a phone number through our tools, there are a few ways calls may occur:

• Calls from The Lenders Network, for example to clarify your request or ask about your experience.
• Calls from participating lenders that received your information after you requested contact or quotes.
• Calls from other service providers we may introduce you to, such as real estate professionals, where applicable.

This policy explains how to limit or stop marketing calls from The Lenders Network and from lenders who receive your information through us. If you give your information directly to other companies, their Do Not Call practices are governed by their own policies.

National and state Do Not Call registries

In many jurisdictions, consumers can register their phone numbers with national or state Do Not Call registries intended to reduce unsolicited telemarketing calls. In the United States, for example, there is a National Do Not Call Registry maintained by a government agency.

Being on a Do Not Call registry typically:

• Limits certain types of unsolicited telemarketing calls from companies with which you do not have a relationship.
• May not block calls from companies you have an existing or recent relationship with, or from entities whose calls are exempt under applicable rules.
• Does not usually stop all calls, such as some informational, political, or charitable calls, depending on the law.

Registering your number on a national or state Do Not Call list is often a good baseline step, but you may still receive calls in connection with requests you make through The Lenders Network or directly with lenders.

Official resources for Do Not Call registries are typically provided by government agencies. You should rely on those sources for authoritative instructions and current rules.

The Lenders Network’s internal Do Not Call list

In addition to any national or state registries, The Lenders Network maintains its own internal Do Not Call list. If you ask us not to call a particular phone number for marketing purposes, we will add that number to our internal list and make reasonable efforts to avoid marketing calls to that number.

You can ask to be added to our internal Do Not Call list by:

• Telling a representative on the phone that you do not want future marketing calls.
• Emailing us at support@thelendersnetwork.com with your name and phone number.
• Writing to us by mail (address below) and clearly stating your request and the number(s) to include.

When you make a request, please give us enough information to identify your record (for example, the phone number you used with our forms). We will honor Do Not Call requests within a reasonable time frame as required by applicable law.

Lenders’ own Do Not Call obligations

Independent lenders and other partners in our network are separate companies. They generally maintain their own internal Do Not Call lists and have their own legal obligations under telemarketing rules and consumer protection laws.

When we pass your information to a lender, we may also pass along certain preferences (such as your request to be contacted by email instead of phone, where available). However:

• Each lender is responsible for honoring your preferences and Do Not Call requests in its own systems.
• If you want a lender to stop calling you, you should tell that lender directly and follow its opt-out process.
• We cannot guarantee or control how a lender you independently provided your phone number to handles its Do Not Call list.

If you believe a lender obtained your number through our platform and is not honoring your Do Not Call request, you may also contact us to provide feedback. While we may not be able to resolve every dispute, we may consider this information in evaluating our relationship with that lender.

What Do Not Call does not block

It is important to understand that being on a Do Not Call list — whether national, state, or internal — usually does not block all phone calls. For example, you may still receive:

• Calls from a lender you are actively working with about an application, underwriting conditions, closing, or servicing of your loan.
• Calls considered informational, transactional, or legally required (such as certain notices or reminders), where permitted by law.
• Calls from companies you have given your number to in other contexts or calls that fall under legal exceptions.

Do Not Call protections typically focus on unsolicited telemarketing, not communications related to your ongoing transactions or contacts you have clearly requested. If you are unsure whether a call should be happening, you can ask the caller why they are calling, how they obtained your number, and how to opt out.

Text messages, Do Not Call, and opting out

Text messages related to our services or to lenders’ offers may be treated differently from voice calls under some laws, but the principles are similar: you can often opt out of marketing texts by replying with a recognized keyword such as “STOP”, and you should follow any instructions in the message.

In general:

• If you receive a text from The Lenders Network and no longer wish to receive texts from that program, reply “STOP” to the message or contact us through the channels listed below.
• If you receive a text from a lender, follow the opt-out instructions in that message or contact the lender directly.

As with calls, opting out of marketing texts does not always stop all texts, such as certain security alerts or important account-related messages allowed or required by law.

For more detail on channels and permissions, see our Contact Preferences page.

How to request placement on our Do Not Call list

To ask The Lenders Network not to call you for marketing purposes, use any of the following methods:

• By phone: call us at (214) 501‑5382 and tell the representative you want your number added to our internal Do Not Call list.
• By email: send a message to support@thelendersnetwork.com with the subject “Do Not Call Request” and include the phone number(s) you want us to stop calling.
• By mail: write to The Lenders Network, 3131 McKinney Ave, Suite 668, Dallas, TX 75204, and clearly state that you are requesting placement on our Do Not Call list, including the phone number(s) to be listed.

Please allow a reasonable amount of time for your request to be processed and reflected across our systems, consistent with applicable law.

Scope of this Do Not Call Policy

This Do Not Call Policy describes The Lenders Network’s practices in plain language. It does not cover every nuance of telemarketing law, and it does not change any rights or obligations you may have under applicable statutes or regulations.

In case of any conflict between this summary and:

• Our Privacy Policy, or
• Our Terms of Use,

the terms of those documents will control. Additionally, any agreement you reach directly with a lender will govern your relationship with that lender and its communications, subject to applicable law.

If you need legal advice about your rights under telemarketing or privacy laws, you should consult an attorney or other qualified professional. This page is for general informational purposes only.