How we collect, use & protect your information.

1. Who we are & scope of this Privacy Policy

When we say “The Lenders Network,” “we,” “us,” or “our,” we mean the business operating the home loan comparison platform at this website and related domains and services. We are located at:

The Lenders Network
3131 McKinney Ave, Suite 668
Dallas, TX 75204
Phone: (214) 501‑5382
Email: support@thelendersnetwork.com

This Privacy Policy applies to personal information we collect:

• Through our websites, tools, forms, and calculators.
• Through emails, texts, calls, and other communications we send or receive in connection with our services.
• From participating lenders and partners that interact with our platform.

It does not govern how independent lenders, brokers, real estate professionals, or other third parties handle your information under their own privacy policies once you interact with them directly.

2. Information we collect

The information we collect depends on how you use The Lenders Network. In general, we collect the following categories of information:

2.1 Information you provide directly

When you use our forms, tools, or contact us, you may provide:

• Contact details (such as name, phone number, email address, mailing address).
• Basic financial and preference information (such as estimated credit profile, income range, budget, loan purpose).
• Property details (such as location, price range, whether it’s a purchase or refinance, occupancy intentions).
• Information about your timeline, interests, and communication preferences.
• Any information you choose to include in free‑text fields, messages, or calls.

You do not have to provide every piece of information we request, but if you choose not to, we may be less able to match you with lenders or provide certain features.

2.2 Information from partners and lenders

When permitted by law and our agreements, we may receive information from:

• Lenders and brokers in our network, such as whether they were able to contact you, which loan products you discussed, or whether an application moved forward.
• Marketing and data partners that help us understand interest in home financing, improve targeting, or measure the results of campaigns (for example, aggregates or pseudonymous identifiers).

2.3 Information collected automatically

When you visit our sites or use our services, we may automatically collect:

• Device information (such as IP address, browser type and version, operating system, device identifiers).
• Usage information (such as pages viewed, links clicked, time spent, referring URLs).
• Cookie and tracking data, pixels, and similar technologies used for analytics, personalization, security, and advertising. For details, see our Cookie Policy.

2.4 Information from public and aggregated sources

In some cases we may use publicly available information (such as general property or census data) or aggregated information that does not identify you individually to help us understand how our services are used and where there may be demand for certain loan products.

3. How we use your information

We use the information we collect for purposes that include:

3.1 Providing and improving our services

• Operating our loan comparison tools, calculators, and educational content.
• Matching you with participating lenders and other providers when you request it.
• Responding to your questions and customer service requests.
• Analyzing usage to improve site performance, design, and content.

3.2 Communications

• Sending you information you request, such as lender introductions, rate ranges, or educational resources.
• Contacting you about your use of our tools, including clarifying information to improve a lender match.
• Sending marketing or promotional messages related to home loans or related services, where permitted.

You can control many of these communications through your Contact Preferences and Do Not Call options.

3.3 Personalization & advertising

• Showing content and offers that may be more relevant based on your interests and activity.
• Measuring and improving the effectiveness of our marketing and partner campaigns.

Some of this activity uses cookies and similar technologies; see our Cookie Policy for details and choices.

3.4 Security, fraud prevention & legal compliance

• Protecting the security and integrity of our websites, systems, and users.
• Detecting, investigating, and preventing fraud, abuse, or other harmful activity.
• Complying with legal obligations and responding to lawful requests from authorities.

4. How we share your information

Because The Lenders Network is a comparison platform and not a lender, sharing your information with independent companies is central to how our service works. We share information as follows:

4.1 With independent lenders and partners (when you request it)

When you ask us to connect you with lenders or other providers, we share relevant information with:

• Mortgage lenders and brokers participating in our network.
• Other related providers where applicable (for example, real estate professionals, insurance providers).

The purpose is for those companies to contact you with information about their products and services. Once they receive your information, they become separate controllers of that information under their own privacy policies.

4.2 With service providers

We may share information with third‑party service providers that help us operate our business, such as:

• Hosting, infrastructure, and IT providers.
• Analytics and measurement providers.
• Marketing and communications platforms.
• Customer support and CRM providers.

These providers are typically contractually required to use the information only to provide services to us, not for their own independent purposes.

4.3 For legal, safety, and business reasons

• To comply with laws, regulations, legal processes, or enforceable governmental requests.
• To protect the rights, property, or safety of you, us, our users, partners, or the public.
• In connection with a business transaction (such as a merger, acquisition, or sale of assets), where your information may be transferred as part of the transaction as permitted by law.

4.4 Aggregated or de‑identified information

We may share aggregated or de‑identified information that does not reasonably identify you, for example to show trends in consumer interest or platform performance.

5. Cookies and similar technologies

We use cookies, pixels, and similar technologies to operate and improve our services, analyze usage, and support marketing and advertising. These technologies may be set by us (“first‑party”) or by our partners (“third‑party”).

Depending on your location and applicable law, you may see banners, popups, or settings that allow you to:

• Accept or reject certain categories of cookies (such as analytics or advertising cookies).
• Change your cookie preferences over time.
• Learn more about specific cookies and their purposes.

Details about the types of cookies we use and your options are described in our Cookie Policy.

6. Your choices and privacy rights

Your choices and rights depend on how you interact with The Lenders Network and where you live. Regardless of location, you generally can:

• Choose whether to submit personal information through our tools.
• Update certain information by contacting us.
• Opt out of non‑essential marketing communications from The Lenders Network, as described in our Contact Preferences and Do Not Call pages.

Depending on your jurisdiction, you may also have legal rights, such as the right to:

• Request access to personal information we hold about you.
• Request that we correct inaccurate personal information.
• Request deletion of certain personal information, subject to legal exceptions.
• Request that we limit or object to certain processing of your information.
• Request information about how we share or “sell” personal information, and to opt out of certain sharing where defined by law.

To exercise available rights, you can contact us using the information in the “How to contact us” section below. We may need to verify your identity before responding to certain requests.

7. Data retention

We keep personal information for as long as reasonably necessary to:

• Provide the services you requested (such as facilitating lender matches).
• Maintain business records for analysis, reporting, and compliance.
• Resolve disputes, enforce our agreements, and protect our rights.
• Comply with legal, regulatory, or accounting obligations.

How long we retain information can vary depending on the type of data and the context in which it was collected. We may keep some information in backups or archives for a limited period even after it is no longer actively used.

8. Children’s privacy

Our services are designed for adults and are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18 through our comparison tools or marketing activities.

If we learn that a child under 18 has provided us with personal information, we will take reasonable steps to delete that information as required by law. If you believe a child has provided personal information to The Lenders Network, please contact us using the details below.

9. How we protect your information

We use reasonable technical, administrative, and physical safeguards designed to protect personal information we collect and maintain. These measures are intended to reduce the risk of loss, misuse, unauthorized access, disclosure, or alteration.

No system can be guaranteed 100% secure. We cannot promise or guarantee that information will always be protected from unauthorized access or use. You can help by:

• Using unique, strong passwords for accounts associated with your email.
• Being cautious about sharing sensitive information through unencrypted channels.
• Contacting us if you suspect any unusual activity related to communications that appear to come from us.

More information about our security practices is available in our Security Policy.

10. International users

Our services are primarily intended for users in the United States. If you access The Lenders Network from outside the United States, you understand that your information may be processed in, stored in, or transferred to the United States or other countries, where privacy laws may be different from those in your home jurisdiction.

By using our services, you agree to the transfer of your information as described in this Privacy Policy, to the extent permitted by applicable law.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or other factors. When we make changes, we will:

• Update the “Last updated” date at the top or bottom of this page; and
• In some cases, provide additional notice (such as a banner, email, or in‑product message) where required.

Your continued use of our services after an update takes effect means you acknowledge the revised Privacy Policy, to the extent permitted by law.

12. How to contact us about privacy

If you have questions, requests, or complaints related to this Privacy Policy or our handling of your information, you can contact us at:

By email
support@thelendersnetwork.com

By mail
The Lenders Network
3131 McKinney Ave, Suite 668
Dallas, TX 75204

By phone
(214) 501‑5382

When you contact us, please provide enough detail to help us identify you and your relationship with The Lenders Network (for example, the email address or phone number you used with our tools) so we can respond appropriately.