How we contact you & how to control it.

How contact preferences work with a comparison site

The Lenders Network sits between you and multiple independent lenders. When you use our tools, there are three broad types of communication to think about:

• Platform communications from The Lenders Network (about your request or our content).
• Lender communications from independent mortgage companies in our network.
• Marketing communications about new content, tools, or offers.

When you fill out a form, we explain what you’re opting into. In many flows, you can choose:

• Which channels we and lenders may use (phone, text, email).
• How many lenders may contact you, where that choice is available.
• Whether you want follow-up messages after initial quotes or just one-time responses.

You can change your mind later. This page explains how.

Channels we and lenders may use

Depending on what you select when using our tools, The Lenders Network and participating lenders may contact you through the following channels:

Phone calls

You may receive calls to the phone number you provide. These calls may be:

• From The Lenders Network, to clarify your request or experience.
• From lenders in our network, to discuss specific loan options and answer questions.

Text messages (SMS/MMS)

If you consent to text messaging, we or participating lenders may send you SMS/MMS messages related to:

• Application or quote follow-up.
• Appointment reminders or status updates.
• Occasional offers or check-ins related to your expressed interests.

Text messaging is generally optional and requires your consent. Standard message and data rates may apply.

Email

Email is commonly used for:

• Sending comparison results, rate information, or lender introductions.
• Educational content about home buying, refinancing, or credit.
• Service notices about updates to our policies or tools.

You can usually unsubscribe from non-essential marketing emails via the links in those messages.

How to tell us your contact preferences

You communicate your contact preferences in a few different ways when you use The Lenders Network:

• On forms and tools: many of our forms include checkboxes or text near the submit button that explain who may contact you (us, lenders, or both) and which channels may be used.
• By choosing how many lenders may reach out: in some experiences, you may be able to specify that one, a small group, or “up to X” lenders can contact you.
• By responding to confirmation emails or texts: we may ask you to confirm that a phone number or email address belongs to you or to verify your interest in certain communications.

Where our tools offer explicit controls (for example, “email only,” “phone and email,” or “no texts”), we honor those choices for communications we initiate. Lenders are expected to honor the preferences we pass along with your request and any additional preferences you set with them directly.

Details about specific forms or campaigns may vary slightly over time. Always read the language on the form you are using before you submit.

How to update or revoke your contact preferences

You can change your mind about certain communications. In general:

With The Lenders Network

• Email: click the unsubscribe or “manage preferences” link in any marketing email from The Lenders Network. This typically affects future marketing emails, not essential service messages about a specific request you initiated.
• Text messages: reply “STOP” (or any commonly recognized opt-out word such as “UNSUBSCRIBE”) to a text from The Lenders Network to opt out of that texting program.
• Phone calls: you can tell our representative that you do not want future marketing calls, or use the contact information below to request that we update our records.

With independent lenders

Each lender that contacts you also has its own systems and obligations. To stop or limit contact from a lender, you generally need to:

• Use the lender’s unsubscribe links or instructions in its emails or texts.
• Tell the lender’s representative directly that you do not want further marketing contact.
• Follow any opt-out instructions in the lender’s own privacy notices or account portals.

For formal telemarketing opt-out options, also review our Do Not Call page.

What your contact preferences can and cannot control

Your contact preferences are powerful, but not absolute. In particular:

• Opting out of marketing calls, texts, or emails may not stop all communications that are considered transactional or legally required (for example, certain notices from a lender you’re actively working with).
• If you later provide your contact information directly to a lender, that may give the lender its own permission to contact you under its policies, separate from The Lenders Network.
• If you submit multiple requests or use multiple email addresses or phone numbers, you may need to manage preferences separately for each combination.

We work to pass your stated preferences downstream and to respect them in our own systems, but we cannot guarantee the behavior of every independent company you may interact with.

Consent to contact and legal basis

When you check a box, click a button, or submit a form that authorizes contact, you may be providing consent for us and participating lenders to contact you at the phone number(s) and email address(es) you provide, including via automated technology where permitted by law.

Common examples of consent language (simplified for illustration) include statements that you:

• Agree that The Lenders Network and certain lenders may contact you at the number you provide.
• Understand that consent is not required to obtain a loan and that you can opt out later.
• Authorize contact even if your number is listed on a state or federal Do Not Call list, subject to applicable law.

The exact language matters. You should always read the consent text on the specific form you are using and only proceed if you are comfortable with it.

This section is informational and does not replace legal advice. If you have questions about your rights under telemarketing or privacy laws, consider speaking with a qualified professional.