Making our loan comparison tools accessible.
The Lenders Network is a home loan comparison and education platform, not a lender. Our goal is to give as many people as possible clear information and tools to compare lenders and home loan options. This Accessibility Statement explains how we approach accessibility, where we still have work to do, and how you can request assistance or accommodations.
- We aim to support modern screen readers, keyboard navigation, and responsive layouts across devices.
- We use a largely semantic HTML structure and strive for sufficient color contrast and readable text.
- Some content is provided by third parties; we work to choose accessible options but cannot control every element.
- If you encounter a barrier, you can contact us and, where possible, we’ll provide information in an alternative format.
This Accessibility Statement should be read alongside our Privacy Policy, Terms of Use, and Fair Lending Commitment.
1. Our accessibility commitment
The Lenders Network wants users, including those with disabilities, to be able to:
- Read and understand loan education content without unnecessary obstacles.
- Use comparison tools and forms with a keyboard and common assistive technologies.
- Request help when they encounter a barrier and, where feasible, receive information in another format.
We view accessibility as part of a broader commitment to fair access to information. It fits alongside our Fair Lending Commitment and our focus on being an independent comparison layer where lenders compete for your business.
2. Accessibility standards and approach
We use recognized accessibility guidelines as a reference point when designing and improving our site, including widely known web accessibility principles (such as perceivable, operable, understandable, and robust content). Our practical approach includes:
- Using semantic HTML for headings, lists, and landmarks where possible.
- Striving for sufficient color contrast between text and background.
- Designing pages that respond to smaller screens without hiding critical information.
- Making interactive elements focusable and navigable via keyboard where feasible.
Accessibility standards continue to evolve. We treat them as a target we work toward over time, not a box to check once and forget.
3. Features intended to support accessibility
Parts of The Lenders Network are built with usability and accessibility in mind, including:
- Structured layout: Content is generally organized with clear headings and sections.
- Readable typography: We use modern, sans‑serif fonts and avoid extremely small text sizes.
- Limited reliance on color alone: We try not to use color as the only way to convey meaning.
- Responsive design: Pages adapt to mobile and desktop screens, minimizing horizontal scrolling.
Some pages may still contain issues, especially older content or embedded third‑party components. We address these over time as we update and refresh the site.
4. Known or possible accessibility limitations
While we work to improve accessibility, you may still encounter:
- Third‑party widgets or tools (for example, calculators, videos, or forms) that have their own accessibility limitations outside our direct control.
- Occasional heading or label issues where visual hierarchy and the underlying HTML structure are not perfectly aligned.
- Dynamic content that may not always announce changes perfectly to screen readers.
If you encounter a specific problem, telling us which page, browser, assistive technology, and what you were trying to do helps us address that issue more effectively.
5. Relationship to lenders’ websites and tools
The Lenders Network is a comparison and lead‑generation platform. When you click through to a lender’s website, fill out that lender’s application, or use its tools, you are interacting with systems we do not control.
We cannot guarantee the accessibility of:
- Lenders’ websites, applications, or calculators.
- Third‑party platforms or document portals lenders may ask you to use.
If you experience accessibility issues with a lender’s site, you should contact that lender directly. You may also provide feedback to us; while we cannot fix another company’s site, we can use your feedback when evaluating new or continuing relationships with partners.
6. How to request assistance or alternative formats
If you have difficulty using any part of The Lenders Network because of a disability, you can request assistance or alternative access using the contact methods below. Depending on your needs and the specific content, we may be able to:
- Explain information over the phone.
- Email information in a more accessible format, where practical.
- Help you understand how to compare certain loan options using our tools.
While we cannot complete loan applications on your behalf or provide legal/financial advice, we can try to clarify our educational content and how to reach lenders for additional support.
7. Accessibility contact information
For accessibility‑related questions, feedback, or assistance using The Lenders Network, you can contact us at:
Email
support@thelendersnetwork.com
Mail
The Lenders Network
3131 McKinney Ave, Suite 668
Dallas, TX 75204
Phone
(214) 501‑5382
When you contact us about an accessibility issue, please, if possible, share:
- The page URL or feature you were using.
- Your browser and operating system.
- Any assistive technologies you were using (for example, screen reader and version).
- What you were trying to do and what went wrong.
We cannot promise every issue will be resolved immediately, but we will review your feedback and consider it in our ongoing improvements.
8. Ongoing review and improvement
Accessibility is not a one‑time project; it is an ongoing process. Over time, we may:
- Update templates and components to follow better accessibility patterns.
- Refine heading structures and labels to align more closely with expected screen reader behavior.
- Improve keyboard focus states and skip‑navigation options where appropriate.
As we add new features or redesign existing ones, accessibility considerations are a factor in our design and development decisions alongside performance, security, and usability for all users.
9. Important limitations and disclaimers
This Accessibility Statement:
- Does not serve as legal advice or a statement of compliance with any specific statute or regulation.
- Does not create contractual rights or obligations beyond those in our Terms of Use.
- Does not guarantee that all existing or future content is free of accessibility issues.
Our goal is transparency: to make clear what we are doing, where our responsibilities end, and how you can reach us if you encounter a barrier on our platform.
Privacy, Rights & Security
- Legal & Compliance Center
- Privacy Policy
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- Do Not Sell or Share My Personal Information
- Do Not Call Policy
- Contact Preferences
- Accessibility Statement
- Security Policy
Legal & Lending Disclosures
- Terms of Use
- Advertising Disclosures
- Fair Lending & Anti-Discrimination
- Website & Service Disclaimer
- Licensing & Regulatory Disclosures
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How The Lenders Network Works
- Partner Transparency & How We Match
- Loan Comparison Network
- Is The Lenders Network a Lender?
- Ownership & Funding Information